TERMS AND CONDITIONS OF USE

Welcome to the website of Assisting Hands Charleston (the "Site"). This Site is owned and operated by Assisting Hands Charleston (referred to herein as "Assisting Hands Charleston," "we," "us," or "our"). Please read these Terms and Conditions of Use carefully, as they govern your access to and use of our Site, digital intake features, and communication systems.

By accessing, browsing, filling out intake or assessment forms, or otherwise using this Site, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please discontinue use of this Site immediately.

1. NO UNLAWFUL OR PROHIBITED USE

The Site may be used only for lawful purposes and in accordance with applicable local, state, federal, and international laws. You represent and warrant that you will not use this Site to transmit, distribute, or store any material that violates privacy rights, intellectual property rights, or contains defamatory, vulgar, or obscene content. You further agree not to utilize automated systems (robots, spiders, scrapers) or impose disproportionate infrastructure loads to disrupt the functional integrity of our website operations.

2. SMS, TEXT MESSAGING, AND MOBILE COMMUNICATION COMPLIANCE

To ensure seamless communication and exceptional service transparency, Assisting Hands Charleston utilizes automated short message service (SMS) and text messaging infrastructure to connect with clients, prospective families, and applicants.

User Consent & Opt-In: By voluntarily providing your mobile telephone number within any online submission form, contact intake widget, scheduler, or digital assessment booking form on this Site, you provide your express written consent to receive non-marketing, transactional, informational, and operational text messages (such as scheduling confirmations, care assessment updates, caregiver dispatch details, and follow-ups) from Assisting Hands Charleston.

Consent Non-Transferable: Mobile numbers, explicit opt-in data, and consent records gathered via this Site are held in strict confidence. Consent to receive text messages is unique to you and will never be shared, leased, sold, or transferred to third-party affiliates, marketers, or external entities for promotional purposes.

Message and Data Rates: Message and data rates may apply depending on your mobile service carrier and data plan. Message frequency varies based on your ongoing interactions, scheduling requirements, and individual care assessments.

Opt-Out / Revoking Consent (STOP): You have the absolute right to revoke your communication consent at any time. To stop receiving SMS messages from Assisting Hands Charleston, simply reply STOP to any text message sent from our system. Upon receiving a "STOP" command, we will send a single final text confirming that you have been unsubscribed from our mobile messaging list. After this, you will no longer receive text messages unless you re-initiate opt-in through an explicit form request.

Support & Assistance (HELP): If you experience technical issues or require assistance with our text messaging updates, reply HELP directly to the messaging thread or contact our office via email or phone.

3. COMPLIARY DATA COLLECTION & ASSESSMENTS

When you complete an inquiry or calendar booking on our digital assessment pages, you guarantee that all information submitted is true, accurate, and authorized. The data submitted via our onboarding funnel is used exclusively to build custom in-home care blueprints, match caregivers, and coordinate communications. Any information shared is governed under strict digital privacy regulations and will not be disclosed unlawfully.

4. CONTENT ACCURACY AND GENERAL DISCLAIMER

The content on this Site is tailored around custom care resources, service areas, and company philosophies across the Lowcountry. While we strive to maintain accurate, up-to-date, and error-free descriptions, we do not warrant that all service descriptions, geographic availabilities, or response times are entirely without typographical error. Assisting Hands Charleston reserves the right to adjust, modify, or update care strategies and website content at its sole discretion without prior notice.

5. INTELLECTUAL PROPERTY AND LIMITED LICENSE

All proprietary materials, logos, button icons, custom 3D graphics, website layouts, and localized text features displayed on this Site are the exclusive intellectual property of Assisting Hands Charleston and its licensors, protected fully under U.S. and international copyright laws.

You are granted a limited, personal, non-transferable license to print or display digital sections of this Site solely for individual, non-commercial use relating to coordinating care for your family. Framing, metadata tagging, or derivative extraction of graphics or branding assets without explicit, prior written consent from an authorized executive of Assisting Hands Charleston is strictly prohibited.

6. LIMITATION OF LIABILITY

ASSISTING HANDS CHARLESTON PROVIDES ALL SITES, FUNNELS, CALENDAR SCHEDULERS, AND SERVICES "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

IN NO EVENT SHALL ASSISTING HANDS CHARLESTON, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, SYSTEM INTERRUPTIONS, OR REVENUE LOSSES) ARISING OUT OF OR CONNECTED TO YOUR USE, DELAY, OR INABILITY TO OPERATE THE DIGITAL FUNNELS AND TEXT PLATFORMS CONTAINED HEREIN, REGARDLESS OF LEGAL THEORY AND EVEN IF PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH ISSUES.

7. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions of Use are executed, interpreted, and governed under the laws of the State of South Carolina, without regard to conflict of law principles. Any legal dispute, claim, or controversy arising out of or relating to your use of this Site, electronic communication, or SMS opt-in systems shall be resolved through confidential, binding arbitration in Charleston County, South Carolina, in accordance with the commercial arbitration rules of the American Arbitration Association (AAA).

8. SEVERABILITY AND ENTIRE AGREEMENT

If any structural provision of these Terms and Conditions is ruled invalid or unenforceable by a court of competent jurisdiction, that specific provision shall be modified to the minimum extent necessary to make it valid, and all remaining terms shall stay in full legal force and effect. This document constitutes the entire consensus between the user and Assisting Hands Charleston regarding website usage and automated carrier communication parameters.