PRIVACY POLICY

Assisting Hands Charleston ("we," "us," or "our") operates the web platforms, intake funnels, and communication channels accessible for our localized Charleston, South Carolina operations (the "Service"). We are deeply committed to protecting individual privacy and maintaining strict confidentiality in all of our digital interactions.

This Privacy Policy describes our practices regarding the collection, use, protection, and disclosure of your personal data when you use our website, schedule care assessments, or interact with our mobile communication channels. By utilizing the Service, you agree to the collection and use of information in accordance with this policy.

1. DEFINITIONS AND INTERPRETATION

Personal Data: Any information that relates to an identified or identifiable individual, such as names, email addresses, physical addresses, and phone numbers.

Usage Data: Data collected automatically, generated either by the use of the Service or from the website infrastructure itself (e.g., browser type, IP address, device identifiers, and page visit durations).

Service: The localized website and intake funnels utilized by Assisting Hands Charleston.

2. TYPES OF DATA COLLECTED

Personal Data

While using our Service—specifically when filling out contact forms, care intake fields, or scheduling an in-home assessment—we may ask you to provide us with certain personally identifiable information. This may include, but is not limited to:

- First name and last name

- Email address

- Mobile phone number

- Physical address, City, State, and ZIP/Postal code

Usage Data & Tracking Technologies

Usage Data is collected automatically when navigating our website. We use cookies, web beacons, and similar tracking technologies to analyze traffic, remember your preferences, and gauge the performance of our local communication channels. You can instruct your browser to refuse cookies, though some parts of our booking features may not function optimally without them.

3. USE AND PROCESSING OF YOUR PERSONAL DATA

Assisting Hands Charleston utilizes the personal information we collect to manage your inquiries, provide secure scheduling tools, and coordinate personalized care plans.

Specifically, we use your data to communicate with you via email, telephone calls, or SMS text messaging regarding schedule updates, care adjustments, appointment reminders, and follow-up service inquiries.

4. STRICT SMS PRIVACY ASSURANCE & PROTECTION

We maintain a strict zero-sharing policy for mobile communications. The information (phone numbers) and explicit opt-in consent records obtained as part of our SMS messaging and text communication process will not be shared, rented, sold, or leased to any third parties, external vendors, or affiliate companies for marketing or promotional purposes . Your mobile number is used strictly for localized operational, transactional, and client-care communications directly related to Assisting Hands Charleston services.

5. MOBILE MESSAGING TERMS (SMS DISCLOSURES)

If you provide your mobile number on our website forms or booking platforms, you may opt-in to receive text message updates from us.

Types of Messages: Text communications sent from our system relate entirely to operational care logistics, including schedule changes, appointment cancellations, appointment reminders, billing inquiries, and direct coordinator follow-ups.

Message Frequency: Message frequency varies depending on your ongoing care schedule and interactive requests. You may receive text messages up to the carrier threshold required to effectively coordinate services.

Rates: Standard message and data rates may apply depending on your mobile carrier’s pricing plan.

Opt-Out (STOP): You can opt out of receiving SMS messages at any time. To cancel text communications, simply reply STOP to any text message received from Assisting Hands Charleston.

Support (HELP): If you experience any technical issues or need clarification regarding mobile messaging, reply HELP directly to the text thread or contact us at our office.

6. DISCLOSURE AND TRANSFER OF DATA

We will only disclose your personal information under the following limited conditions:

Legal Enforcement: If required to do so by law, court order, legitimate subpoena, or in response to valid requests by public authorities to protect the safety of our clients or the integrity of our care operations.

Business Operations: With trusted backend infrastructure software vendors (such as GoHighLevel) that strictly process information on our behalf to run our appointment schedulers and internal messaging channels. These vendors are bound by strict contractual confidentiality requirements.

7. SECURITY OF YOUR DATA

The security of your personal data is paramount to us. We employ commercially acceptable physical, managerial, and electronic encryption methods to keep your intake files secure. However, please note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute data security.

8. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy periodically to reflect shifts in regulatory compliance or system upgrades. Any modifications will be made transparently by posting the revised text directly to this page and updating the "Last Updated" timestamp at the top. We encourage you to review this policy periodically to stay informed.

9. CONTACT US

If you have any questions about this Privacy Policy or wish to modify your data preferences, please contact our local coordination team:

By Email: [email protected]